Groups Terms and Conditions
DEPOSIT: A NON-REFUNDABLE deposit for all bookings is required within 5 days of your confirmation to secure your booking, otherwise your reservation may be automatically cancelled. Some properties may a require deposit payment inside the standard 5 days and an increased deposit to secure the booking. Payment of a deposit indicates acceptance of these conditions. Tour leaders are responsible for checking all travel dates and arrangements are correct at time of confirmation. If there is a discrepancy Liquid Tours/Mountainwatch must be notified immediately. Subsequent changes may incur amendment and/or cancellation fees.
The deposit amount is:
• Tours to Japan: $1,000 per student
• Tours to New Zealand: $600 per student
• Tours to North America: $1,000 per student
PAYMENTS: Liquid Tours/Mountainwatch will accept payments by the following methods. Credit card, or direct deposit into our bank account. Agent payments can be made via direct deposit. Please note: there is a 1.5% charge when paying with Visa or Mastercard.
FINAL PAYMENT: Final payment is payable 90 days prior to departure date. A final invoice will be issued prior to the payment due date.
All quotes are in Australian dollars unless stipulated otherwise and are subject to change prior to us accepting your booking request. Prices are based on the quoted itinerary including where applicable, coach transportation, economy class airfares, rail travel, multi-share accommodation, resort lift passes, rental equipment, instructors, etc. Prices are also subject to change in accordance with the following provisions.
Note: coach, airline, and rail fares are subject to change without notice at any time prior to full payment. All government taxes and charges imposed by suppliers beyond the control of Liquid Snow Tours/Mountainwatch (including ticketing fees and airline fuel surcharges) are payable by you and are subject to change. If there are any increases in such taxes or charges, or if you request any itinerary changes or the number or mix of passengers changes prior to you making payment in full, which increases the price of your booking, we reserve the right to change the price at any time by giving you notice. You must pay the additional charges prior to the date of your departure.
Unless otherwise stated, the cost of travelling to or from departure points, flights, visas, airport taxes, port taxes, city taxes, items of a personal nature, laundry, additional beverages and consumables are not included in the tour price.
Exchange rates are subject to change without notice (based on currency fluctuations) until final payment has been processed. Once a booking has been made on your behalf, your booking is subject to deposit and final payment being made by due dates as outlined on your statement or your booking may be cancelled.
CANCELLATION: In the event of cancellation more than 90 days prior to departure, Liquid Tours/Mountainwatch will charge $1,000 per student cancellation fee in addition to any airline or accommodation and supplier fees. For cancellation within 90 days but more than 30 days prior to departure, Liquid Tours/Mountainwatch will retain 50% of the total trip price in addition to any applicable airline, accommodation or supplier cancellation penalties. Cancellation within 30 days prior to departure will incur a 100% cancellation fee. No allowance or refund can be made for unused meals, accommodation, transport, vehicle rental, equipment hire, lift tickets, or any other unused package components once travel has commenced. If a person or persons cancel from Liquid Tours/Mountainwatch booking, they and the remaining people in the booking will be liable for the additional accommodation costs that result from the cancelling persons.
ACCOMMODATION: Liquid Tours/Mountainwatch reserves the right to substitute and confirm alternative accommodation of a comparable or superior standard if necessary should that described in the proposal not be available. Your consultant will communicate any possible changes prior to deposit payments being received.
NOT INCLUDED: All other costs, apart from those detailed in a quote/invoice, are at the clients’ own expense eg: passport and visa fees, inter-airport transfers (e.g. within Tokyo’s Narita airport to Haneda airport by bus), meals or any other items including those of a personal nature unless otherwise stated. If flight or other travel delays lead to missed connections, Liquid Tours/Mountainwatch cannot be responsible for train fares, taxis or other extra expenses.
RESPONSIBILITY: Liquid Tours/Mountainwatch acts only as an agent for the companies or persons (principals) providing or offering the means of travel, accommodation and other services (the principals’ services) and bookings are made subject to the terms and conditions under which the principal’s services are provided. Accommodation, flights, transportation and any other services are subject to availability at the time of booking. The principals reserve the right to change the prices of their services without notice. Confirmations and invoices are subject to re-issue if incorrect through error or omission and the passenger accepts liability to pay the correct costs for services. Liquid Tours reserves the right to cancel or withdraw any tour or passenger booking or to decline to accept or retain any person as a member of a Tour or passenger booking. This agreement is governed by the laws of the State of NSW, Australia.
LIABILITY: To the extent permitted by law, neither Liquid Tours/Mountainwatch nor anyone on its behalf can be held liable for any alterations, act or omission on the part of the service providers/principals for any consequential, loss, death, injury, accident, delay or damage occasioned to any person or their belongings (including baggage) in connection with the tour or holiday offers supplied by Liquid Tours/Mountainwatch whether or not such loss, injury or damage is due directly or indirectly to any default, negligent act, misrepresentation, breach of duty, or omission of the travel operator, their respective representatives, servants, contractors or agents. Matters outside the control of Liquid Tours/Mountainwatch may affect the services offered and Liquid Tours/Mountainwatch will not be responsible for any such matters. Programs, offers, tour prices, services and conditions are current at the time of publication of promotional material are subject to change without notice due to unforeseen circumstances, including increases in operating costs. Liquid Tours/Mountainwatch will not accept responsibility or liability for any traveller who contravenes the law or regulation of any country visited. Liquid Tours/Mountainwatch strongly advise against the use or possession of prohibited drugs in foreign countries and warns travelers that if found to be involved in the use or possession of illegal drugs on a Liquid Tours tour or travel package, we reserve the right to discharge the traveler from a tour. This is a zero tolerance policy.
FORCE MAJEURE: Except where otherwise expressly stated in these booking conditions, neither we nor any Third Party Supplier can accept liability or pay any compensation where the performance or prompt performance of our or the Third Party Supplier’s contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of force majeure. In these booking conditions, ‘force majeure’ means any event which we / the supplier of the service(s) in question / the Third Party Supplier could not, even with all due care, foresee or avoid. Such events may include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, epidemics, fire and all similar events outside the control of the party concerned.
TRAVEL INSURANCE: We require all travellers to have travel insurance, and preferably a group policy. Please ask your travel consultant about our comprehensive policies or click HERE for an online quote